We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Contents:

• What information do we collect about you?
• How will we use this information?
• Storage and safeguards
• Cookies and tracking
• Updating or removing your information
• Links to other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use the contact form to send a secure message, you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We collect general site usage data using cookies or tagging technology for the purposes of improving our website. We collect your information when you use the contact us form.

We ask for contact information from you when completing the contact us form which allows us to:

• Send you a response to your message via email, telephone or letter.

We use cookies to identify you as a visitor to our site, this is explained in more detail below.

How will we use this information?

We may use information that you provide:

• To register you with our website and to administer it.
• For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
• We may use your information to send you offers and news about sourcedoctor.co.uk products and services which we think may be of interest to you. We may contact you by post, email or telephone for these purposes.
• We like to hear your views to help us improve our service. From time to time, we may contact you by post, email or telephone to ask your opinions.
• Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• With your approval, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

If you have consented to receive marketing communications, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us.

Storage and safeguards

Under data protection and security legislation, ‘SourceDoctor Ltd’ is legally required to inform you where your data is stored and how it is protected.

No personally identifiable information is transferred or stored outside of the European Economic Area (‘EEA’), such as name, address, phone number and any payment information. This website is hosted with RedStation, a brand of IOMart Hosting Ltd, who store data in England under strict safeguards.

As part of due diligence in the usage of third parties, we ensure they follow the highest standards of data protection and security. However, in the event of a breach of a third party, ‘SourceDoctor Ltd’ group cannot be held responsible. This eventuality is highly unlikely, as we do not pass personally identifiable information to third parties, as stated above.

Personally identifiable data is collected and used for the reasons set out above and shall not be stored for longer than necessary for those purposes.

Cookies and tracking

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

For further information, please visit: https://www.aboutcookies.org/

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you.

You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

Google's privacy policy is available at: https://www.google.com/policies/privacy/
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Updating or removing your information

We would like to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you believe is inaccurate. You have the right to request a copy of the information that we hold about you, if you would like a copy of some or all your personal information, please contact us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third Party Service Providers

We employ other companies and individuals to perform functions on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

We use third parties to:

• Ask you to review our service
• Send you survey questionnaires
• Send triggered and promotional emails

Changes to our privacy policy

We may update our privacy policy in order to remain compliant with data protection legislation. We will do our best to notify our customers, but please refer to this periodically for the latest updates.

How to contact us

Mail:
SourceDoctor Ltd
88 Harington Drive
Stoke on Trent
Staffs
ST3 5ST

Telephone:
+44 (0)845 224 7280

Email:
sales at sourcedoctor.co.uk